In the last century service jobs have gone from representing less than a quarter of all jobs to now representing nearly 80% of workers. Now when we think of service jobs we think of people serving us coffee, finding a pair of pants from out the back, or carrying bags to our hotel room. Sure they might be an unnecessary luxury for the people using these services but it’s still pretty easy to see that they do produce value, be it in the form of a nice cup of coffee, a flash new outfit, or promptly delivered luggage (without the need for a physio appointment the next day) But you see the thing is the service sector is far more broad than the name implies it encompasses everybody from call center salespeople to CEO’s. In fact it is quiet difficult these days to find a job outside of the service sector specifically because those roles require special certifications, remember that for later because it is important. But the growth of the self-serving service sector, and the subsequent rise in bull jobs that came with it seems a bit odd. Surely the efficient free market would weed out these individuals that are contributing nothing, punishing the companies that bear their salary expenses while rewarding the more efficient organizations that do without them… right?
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