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13 min read

How To Contact Facebook Support | 2021 - The Complete Guide


Have you ever needed to contact Facebook about an issue you're having?

Like maybe you have a question about ads or privacy.

Or maybe you're a parent trying to adjust the settings on your kid's account.

Or maybe your profile got disabled for no apparent reason and you need help getting it back.


In these cases, it sure would be helpful to have a list of contact forms to get Facebook support.


Well... that's why I wrote in this post!

Below I show you how to get Facebook support from:

  • official Facebook sources

  • the Facebook community

How to Contact Facebook and Get Support When You Need It


Most social networks have a few contact forms for users to report issues.

Facebook, on the other hand, has over 100 contact forms for just about every problem you could run into while using Facebook.


Facebook has over 100 forms for just about every problem you could run into on Facebook.


I organized the links by category and included a description or directions for each form (some forms are listed more than once if they fit in more than one category).


Access

  • Access Restricted (Bad IP) - You are trying to access Facebook from an IP (Internet Protocol) address that's associated with a misconfigured ISP (Internet Service Provider) or abusive behavior. If you think this is an error, please tell Facebook more.

  • Accessibility for People with Disabilities - This form is dedicated to issues specific to accessibility and assistive technology.

  • Account Disabled - Ineligible - Only submit this form if your account was disabled for violating Facebook's Statement of Rights and Responsibilities. If you can't access your account for a different reason, please return to the Help Center to find the appropriate contact channel.

  • Facebook Ads API Standard Access Application - If your app is already approved for Basic access to the Ads API, you can use this form to apply for Standard access.

  • Personal Data Requests - How to get personal data if you have an account, if you don't, or if you can't access it.

  • Request Access to the Mobile Partner Portal - If you're a mobile operator employee, fill out this form to request access to the Facebook Mobile Partner Portal or report any issues you experience accessing the portal. For other issues, please use the Mobile Partner Portal case tool.

Accounts

  • Account Disabled - Ineligible - Only submit this form if your account was disabled for violating Facebook's Statement of Rights and Responsibilities. If you can't access your account for a different reason, please return to the Help Center to find the appropriate contact channel.

  • Account Disabled - Ineligible - Please provide the following information so Facebook can look into your eligibility to use Facebook.

  • Account Disabled - Ineligible - Please provide the following information so the support team can look into your eligibility to use Facebook. (2nd option)

  • Account Disabled - Multiple Accounts - If you are currently logged in to another person's Facebook account, please log out and then return to this form using your browser's back button.

  • Account Disabled - Underage - Facebook requires all members to be at least 13 years old. Please provide the following information so Facebook can verify your age.

  • Disabled Account Appeal - ID Request - In order to reactivate your account Facebook needs to verify your identity.

  • Impostor Account - Directions on how to report impostor profile on Facebook.

  • My Personal Account is in a Special Memorialized State - Form when you can't login to your Facebook account because it has been memorialized.

  • My Personal Account was Disabled - If you believe your account was disabled by mistake, enter the following information so Facebook can investigate.

  • My Personal Account was Disabled - If you believe your account was disabled by mistake, enter the following information so Facebook can investigate.

  • Report a High-Priority Impostor Account - Please list the web address (URL) for each Timeline you're reporting.

  • Report an Impostor Account - If someone created a Facebook account that's pretending to be you or someone you know, please use this form to file a report.

Ads

Children

Copyright and Trademark

Data

  • Child Data Request - Obtaining account information for a child before the account is deleted.

  • Data Use Policy Questions - This form is only for questions or clarification related to Facebook's Data Policy (also known as Privacy Policy) or Facebook's agreement with TRUSTe.

  • Personal Data Requests - How to get personal data if you have an account, if you don't, or if you can't access it.

Death and Disability

  • Account Removal Request - Account removal request for someone who is sick, injured or otherwise incapacitated.

  • Memorialization Request - Please use this form to request the memorialization of a deceased person's account. Facebook extends their condolences and appreciates your patience and understanding throughout this process. Note: Under penalty of perjury, this form is solely for reporting a deceased person's timeline to be memorialized.

  • Requesting Content From a Deceased Person's Account - Please use this form to request content from a deceased person's account. Facebook extends their condolences and appreciate your patience and understanding throughout this process.

  • Special Request for Deceased Person's Account - Please use this form to request the removal of a deceased person's account or for memorialization special requests. Facebook extends their condolences and appreciates your patience and understanding throughout this process.

Email

  • Didn't Receive Confirmation Email - Please fill out this form if you're having trouble confirming your Facebook account. Make sure to describe things exactly as they appear on your account.

  • Email Address Already in Use - If there's already a Facebook account associated with your email address and you don't own that account, please use this form to let us know.

  • Email Address Already Taken - If you see a message saying you can't create a Facebook account because your email address is already taken, please let us know.

Feedback

Instagram

Login

  • Must Login To See This Page Error - If you're seeing this error message while browsing Facebook, you've come to the right place. Please use this form to tell us about the issue you're experiencing.

  • Profile Pictures on the Login Page - Please use this form to request the removal of your profile picture from the Facebook login page.

  • Report a Login Issue - If you're having trouble logging in or with your password, you've come to the right place. Please use this form to tell us about the issue you're experiencing.

  • Report a Login Issue - If you're having trouble logging in or with your password, you've come to the right place. Please use this form to tell us about the issue you're experiencing. (2nd option)

  • Instagram Requiring login every time - If Instagram is logging you out every time you are exiting the app, please fill in the information below.

  • Security Checks Preventing Login - If you're having trouble logging in to your account due to security checks, you've come to the right place. Please use this form to tell us about the issue you're experiencing.

Mobile

Names and Usernames

  • Changing Your Language-Specific Name - Provide information so Facebook can confirm that your language-specific name is your authentic name.

  • My Name Wasn't Accepted - If you were unable to sign up for Facebook using your authentic name, please fill out the form below so Facebook support can help get you set up.

  • Verify Your Name - Facebook support has temporarily suspended your account because they detected that your Timeline doesn't show your authentic name. Please provide the following information so support can verify your authentic name and update your account.

Pages

Payments and Charges

Photos and Videos

Privacy and Rights

Some contact forms have multiple options.


Depending on the option you select, you'll be shown the actual form or redirected to related contact forms or additional information.


If you notice there are 2nd or 3rd options (i.e., duplicate forms for the same issue), submit those as well as the originals.


Ask the Official Facebook Help Center Community


Another way to get help with Facebook issues is to connect with other users in the Facebook Community Forum.


You can browse questions by topic or use the search box at the top of the page.

If you find a question similar to the one you want to ask, and it's still active, then you can add details about your issue to help others working on the same problem. If you only find old or closed threads, you can use the Ask a Question button to post a new question.


For those looking to establish themselves as experts in the Facebook community, browsing the unanswered questions section will give you opportunities to help others.


Ask the Official Facebook Pages


There are several official Facebook pages.


Some of which are not only posting updates, but also replying to comments from the community.

Stay connected with the following pages and be sure to jump into conversations when there are posts related to topics you have questions about.

  • Facebook - Facebook Page celebrates how our friends inspire us, support us, and help us discover the world when we connect.

  • Facebook for Business - Facebook for Business provides the latest news, tips and best practices to help you meet your business goals.

  • Facebook & Privacy - Like this Page to learn how to exercise your choice to share what you want with those you want, keep up with changes, and talk with others about the importance of privacy in our digital age.

  • Facebook Media - Explore how public figures and media organizations are using Facebook in extraordinary ways.

  • Facebook Design - Get to know the designers, content strategists and researchers who shape your experience on Facebook.

  • Facebook Developers - Build, grow, and monetize your app with Facebook.

  • Facebook Engineering - They build Facebook.

For those looking to establish themselves as experts in the Facebook community, watch for questions on posts by the official Facebook pages and jump in to answer them when you can.


Conclusion

When you have a problem, I suggest taking multiple avenues to get it resolved.


If you submit the appropriate contact form on Facebook, ask the official Facebook Help Center Community, and start a discussion on a relevant official Facebook page post, you'll likely get the support you need. However due to the overwhelming amounts of accounts that have been taken down for free speech violations


Be sure also to tap into resources outside Facebook, such as Facebook user groups on other networks and people you know that are Facebook savvy.


The Truth Big Tech Does Not Want You To Know.


Case Study: January 2021


Example: I got support for all 15 of the pages I manage had there publish buttons removed. Vanished gone. We have been doing social media management for over 10 years & have never seen an entire element from their original design removed.


Here's what it looked like:




Went To Help Settings












Then Clicked Support:






Then gave the support rep. all the information requested in a chat. Then Facebook sent me a confirmation with a Case ID. As seen in the email below.

So after following up after the requested processing time of 24-48 hours. I went back to FB & followed the same process.


However this time when I clicked on support in the upper right corner of the screen, i got the following message. See image below.




My conclusion on this Case Study.

If Facebook wants to disable your ability on their platform they will do it. I know that this is not right or moral but as you saw in the video above. It is a process to regulate Big Tech. Speaking with an expert can help you with your social media strategy, secure your time investment, & your content.


With so many companies transitioning their social media platforms, do you really want to leave all your eggs in one basket? Meaning, do you really want to spend wasted time on a in-moral platform that plays games with small businesses brands on their site.


Please don't misunderstand me. I'm not saying to delete your Facebook account. What I'm saying is you don't want to spend a majority of time & money on their platform when you can reach new audiences on other platforms.

Click Here for assistance with your Social Media Account



What do you do when you have a problem on Facebook? Please share in the comments!



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